Terms of Service

Last updated: 2026-05-08

These Terms of Service (the "Terms") form a binding agreement between you and [LEGAL ENTITY NAME], a company incorporated under the laws of the Hellenic Republic, with registered seat at [REGISTERED ADDRESS], General Commercial Registry (Γ.Ε.ΜΗ.) no. [GEMI NUMBER], VAT (Α.Φ.Μ.) no. [VAT NUMBER], Tax Office (Δ.Ο.Υ.) [TAX OFFICE] ("DietPlan", "we", "us"), governing your access to and use of the DietPlan website, applications and related services (the "Service").

By creating an account, ticking the acceptance box at sign-up, activating an invitation, or otherwise using the Service, you confirm that you have read, understood and accept these Terms and our Privacy Policy. If you do not agree, you must not use the Service.

1. Definitions

• Dietitian — a self-registered professional user who creates meal plans and invites Clients.
• Client — an end user invited by a Dietitian to follow and track a meal plan.
• User Content — any data, text, images (including meal photos), notes, weight measurements, ticks and meal-plan content that you submit through the Service.
• Consumer — any natural person who uses the Service for purposes outside their trade, business or profession, within the meaning of Greek Law 2251/1994 and EU consumer law.

2. The Service

DietPlan is a software-as-a-service tool that enables Dietitians to design meal-plan templates, assign them to invited Clients with a start date, and that enables Clients to record what they ate, log their weight, view a shopping list and add notes or photos. The Service is purely a communication and tracking tool.

The Service is not a medical device within the meaning of Regulation (EU) 2017/745, does not provide a medical diagnosis, treatment or any form of clinical decision support, and does not replace consultation with a qualified healthcare professional.

3. Eligibility and capacity

• Dietitians must be at least 18 years old, have full legal capacity to enter into binding contracts, and — where applicable — hold any professional licence required by the laws of the country in which they practise (in Greece, the regulated profession of Dietitian-Nutritionist under Law 2519/1997 and Presidential Decree 133/2014).
• Clientsmay use the Service from the age of 15 (the age of digital consent for information-society services in Greece under Article 21 of Law 4624/2019). Below that age, the holder of parental responsibility must consent and accept these Terms on the Client's behalf.
• You are responsible for ensuring that any third party whose data you upload (e.g. a Client's name, email, weight or photo) has authorised you to do so.

4. Accounts and credentials

Access to the Service requires an account. Dietitians self-register at /sign-up. Clients are invitation-only: a Dietitian creates the Client record and an activation magic-link is sent by email. You agree to (a) provide accurate and complete information, (b) keep your sign-in email and access devices secure, and (c) be responsible for all activity carried out under your account. Notify us at [SECURITY EMAIL] immediately if you suspect unauthorised use.

5. Fees, free use and right of withdrawal

At the date of these Terms the Service is offered free of charge during a beta period. Should we introduce paid plans, the price, billing cycle, taxes (including 24% Greek VAT where applicable) and renewal terms will be presented to you and require your explicit confirmation before any charge is made.

Where you contract a paid plan as a Consumer, you have a statutory right to withdraw without giving any reason within 14 calendar days from the conclusion of the contract, pursuant to Articles 3e to 3i of Greek Law 2251/1994 (transposing Directive 2011/83/EU). However, by activating a paid plan and starting to use it during that period, you expressly request immediate performance and acknowledge that you lose the right of withdrawal once the digital service has been fully supplied, in accordance with Article 3i §13 of Law 2251/1994. To exercise withdrawal, contact us at [BILLING EMAIL] using the standard withdrawal form, or any unequivocal statement.

6. Acceptable use

You undertake not to:

• use the Service to provide regulated medical, pharmaceutical or other professional advice that you are not lawfully authorised to provide;
• upload personal data of any person without their informed consent or another lawful basis under the GDPR;
• upload illegal, defamatory, infringing, harassing, obscene or otherwise objectionable content, or content involving minors that could violate applicable child-protection law;
• attempt to bypass authentication, row-level-security tenant fences, rate limits, or any other access control;
• reverse-engineer, decompile, scrape, copy or create derivative works of the Service, except to the extent these activities cannot be lawfully restricted under mandatory provisions of EU law (e.g. Articles 5-6 of Directive 2009/24/EC);
• use the Service to send unsolicited communications, malware, or to otherwise interfere with its integrity or other users;
• use the Service in breach of applicable law, including export-control or sanctions law.

7. Professional responsibility of Dietitians

Dietitians use the Service in their independent professional capacity. The Dietitian — and not DietPlan — is solely responsible for: (a) the clinical and nutritional content of any meal plan, instruction or advice they provide to a Client through the Service; (b) compliance with the rules governing the regulated profession of Dietitian-Nutritionist or any equivalent profession in their country of practice; (c) obtaining the Client's informed consent (including, where applicable, explicit consent under Article 9 GDPR) to process their health-related data; and (d) executing a written data-processing arrangement with the Client and with us where required by Article 26 or 28 GDPR.

8. Health information disclaimer

Information you obtain through the Service is provided for informational and tracking purposes only. It is not medical advice, does not establish a doctor- patient relationship with us, and must not be relied upon as a substitute for the advice of a qualified medical doctor, registered dietitian or other healthcare professional. Always seek professional medical advice before changing your diet, especially if you have a medical condition, are pregnant or breast-feeding, or are caring for a minor.

9. User Content

You retain all rights to your User Content. You grant us a worldwide, non-exclusive, royalty-free, sub-licensable licence to host, store, reproduce, display, transmit and otherwise process your User Content solely as needed to operate, secure, debug, back up, and improve the Service for you and your authorised counterparties (your Dietitian or your Clients). This licence terminates when you delete the relevant content or your account, save for backups retained for the period set out in our Privacy Policy and content already shared with another User who lawfully holds it.

You represent that you have all rights necessary to grant this licence and that your User Content does not infringe any third-party right.

10. Our intellectual property

The Service, its software, design, branding, the "DietPlan" name and logo, and all related intellectual-property rights are owned by us or our licensors and are protected by Greek Law 2121/1993 and applicable EU and international intellectual-property law. We grant you a limited, revocable, non-transferable, non-exclusive licence to use the Service in accordance with these Terms.

11. Third-party services

The Service relies on the following third-party providers: Supabase (database, auth and storage; EU region), Vercel (hosting), Resend (transactional email), Sentry (error monitoring) and Google (Gemini API, used solely to categorise generic food-item names for shopping-list grouping). Their availability is outside our control and a fault of those providers may affect the Service. The processing of personal data by these providers is governed by our Privacy Policy.

12. Suspension and termination

You may delete your account at any time from Settings. Deletion proceeds as described in our Privacy Policy. We may suspend or terminate your access — with or without notice depending on the circumstances — if (a) you materially breach these Terms, (b) we are required to do so by law or by a competent authority, (c) the security or integrity of the Service requires it, or (d) we discontinue the Service in whole or in part. Where the suspension is the result of a non-material breach we will use reasonable efforts to give you advance notice and an opportunity to cure.

On termination, your licence to use the Service ends immediately. Sections that by their nature should survive (in particular User Content licence carve-outs, IP, disclaimers, liability, indemnity, governing law) will survive.

13. Service levels and warranties

We use commercially reasonable efforts to keep the Service available and secure, but we provide it "as is" and "as available". To the maximum extent permitted by applicable law, we disclaim all warranties not expressly granted in these Terms, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement and uninterrupted operation.

Nothing in these Terms limits or excludes the statutory legal-conformity rights of Consumers under Articles 3 et seq. of Greek Law 2251/1994 and Directive (EU) 2019/770 on digital content and digital services.

14. Limitation of liability

To the maximum extent permitted by applicable law, our aggregate liability for all claims arising out of or in connection with these Terms or the Service is limited to the greater of (a) the fees you actually paid to us for the Service in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred euros (€100). We are not liable for indirect, incidental, special, consequential or punitive damages, loss of profit, loss of revenue, loss of data or loss of goodwill, even if advised of the possibility of such damages.

Nothing in these Terms excludes or limits our liability for: (i) death or personal injury caused by our negligence, (ii) fraud or fraudulent misrepresentation, (iii) intentional misconduct or gross negligence (Articles 332 and 334 of the Greek Civil Code), (iv) any liability that cannot be lawfully excluded under mandatory consumer- protection law of your country of residence, or (v) liability under the GDPR.

15. Indemnification

Where you use the Service in a professional capacity (in particular as a Dietitian), you agree to defend, indemnify and hold us harmless from any third-party claim, loss, damage, cost or expense (including reasonable legal fees) arising out of (a) your User Content, (b) your breach of these Terms, (c) your breach of applicable law or third-party rights (including data-protection rights of your Clients), or (d) the professional services you deliver through the Service.

16. Privacy and data protection

Our processing of personal data is described in the Privacy Policy, which forms an integral part of these Terms. Where a Dietitian processes a Client's personal data through the Service, the Dietitian and DietPlan are independent controllers in respect of their respective processing activities, unless they have entered into a separate written joint-controller or processor arrangement with us.

17. Changes to the Terms

We may amend these Terms from time to time. Material changes will be communicated to you by email or through an in-app notice at least fifteen (15) days before they take effect, save where a shorter period is required by law (e.g. urgent security or regulatory changes). If you do not agree with the change, you may terminate your account before the change takes effect; otherwise continued use after the effective date constitutes acceptance.

18. Governing law, jurisdiction and dispute resolution

These Terms are governed by the laws of the Hellenic Republic, excluding its conflict-of- laws rules and excluding the United Nations Convention on Contracts for the International Sale of Goods. The courts of Athens, Greece have exclusive jurisdiction over any dispute arising out of or in connection with these Terms.

If you are a Consumer resident in the European Union, this clause does not deprive you of the protection of mandatory consumer-law provisions of your country of habitual residence (Article 6 of Regulation (EC) 593/2008 — "Rome I"), and you may also bring or defend proceedings in the courts of that country (Articles 17-19 of Regulation (EU) 1215/2012 — "Brussels I-bis").

Pursuant to Article 14(1) of Regulation (EU) 524/2013, the European Commission operates an Online Dispute Resolution (ODR) platform accessible at https://ec.europa.eu/consumers/odr. You may also turn to the Hellenic Consumer's Ombudsman (Συνήγορος του Καταναλωτή — www.synigoroskatanaloti.gr), without prejudice to your right to bring judicial proceedings.

19. Miscellaneous

• Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and the invalid provision will be replaced by a valid provision that reflects the original intent as closely as possible.
• No waiver. Our failure to enforce any right is not a waiver of that right.
• Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms to an affiliate or to a successor in connection with a merger, acquisition or sale of assets, provided that the assignee assumes our obligations.
• Entire agreement. These Terms, together with the Privacy Policy and any order form for paid plans, constitute the entire agreement between you and us regarding the Service.
• Language. These Terms are issued in Greek and English. In case of discrepancy and where you are a Consumer resident in Greece, the Greek version prevails; in all other cases the English version prevails.
• Force majeure. We are not liable for any failure or delay caused by events beyond our reasonable control, including acts of God, war, terrorism, riots, embargoes, governmental orders, fire, flood, accidents, strikes, or shortages of transportation, fuel, energy, labour or materials.

20. Contact

Questions or notices regarding these Terms should be sent to [LEGAL EMAIL — e.g. legal@dietplan.example] or by post to [REGISTERED ADDRESS], addressed to the Legal Department.